Frequently Asked Questions

ORDERS

A confirmation email will be sent once payment has been received. 

For deliveries inside Metro Manila, additional shipping fee will be automatically calculated based on delivery location during check-out.

We are currently working on providing a more efficient shipment process for addresses outside Metro Manila. In the meantime, you may choose pick-up in store and provide us with your provincial address through email: [email protected]. A representative shall be in contact with you. 

BANK DEPOSIT

If you opt to pay through bank deposit, details for payment will be sent to you via email after the order has been placed. Unpaid orders will be automatically canceled after 48 hours. 

FURNITURE INQUIRIES

For furniture inquiries, you may submit a quotation request through our website. A representative from our sales team will get in touch with you within 2-3 days.

For other inquiries, you may contact our sales team through our socials, email: [email protected], or landline: (+632) 873 0433. 

 

RETURN AND EXCHANGE POLICY

Prior to shipment, we see to it that the items in your order are thoroughly reinspected for flaws and damages. If abnormalities are observed, a representative from our team shall reach out to you.

In any occasion that the delivered item has defects, reach out to us immediately. We urge our clients to take full documentation of the product via photographic evidence. Kindly secure original packaging including care instructions in case the item has to be returned. 

Together with our brand partners, our team will carefully review your provided evidence. If the item has been proven defective, we will issue a replacement with a similar product or a credit note of similar value if it happens to be out of stock. 

AUTHENTICITY

Design Story is the exclusive dealer and distributor of brands HAY, Stellar Works, and AndTradition in the Philippines. All products displayed on the Design Story website and showroom are certified 100% authentic and original.

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