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Frequently Asked Questions

ORDERS AND DELIVERIES

Here are some frequently asked questions to guide you through our delivery process:

  1. Do you deliver nationwide?

Yes, we are excited to announce that we now offer nationwide delivery services. Whether you're in Metro Manila or outside the city, we've got you covered!

  1. Which couriers do you work with for deliveries outside Metro Manila?

For deliveries outside Metro Manila, we collaborate with various trusted third-party couriers to ensure reliable and timely delivery of your orders. Rest assured, we partner with reputable couriers to maintain the quality of our services.

  1. When should I expect my order to arrive?

For Metro Manila addresses, kindly allow 3-5 working days for us to deliver your items. For areas outside Metro Manila, estimated delivery will be after 5-10 working days. Orders placed on Holidays or during the weekend, will be processed by our shipper on the next business day.

  1. Can I choose my own logistics partner?

We are more than willing to collaborate with your chosen courier or  transport partner. However, Design Story will not be liable for any occurrences that might affect the order items and status after the items come out of our warehouse.

  1. What’s your return and exchange policy?

Prior to shipment, we see to it that the items in your order are thoroughly reinspected for flaws and damages. If abnormalities are observed, a representative from our team shall reach out to you.

In any occasion that the delivered item has defects, reach out to us immediately. We urge our clients to take full documentation of the product via photographic evidence. Kindly secure original packaging including care instructions in case the item has to be returned. 

Together with our brand partners, our team will carefully review your provided evidence. If the item has been proven defective, we will issue a replacement with a similar product or a credit note of similar value if it happens to be out of stock. 

In the rare event that your package is delayed or lost in transit, please contact us immediately. We will initiate an investigation with the courier to locate your package or provide a suitable resolution.

  1. Can I change my delivery address after placing an order?

We understand that circumstances may change. If you need to update your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order and the courier's policies.

  1. Can I schedule a specific delivery time?

Unfortunately, we are unable to accommodate specific delivery time requests at the moment. Our couriers operate within their standard delivery schedules, and the estimated delivery times provided during checkout are based on their typical delivery windows.

 

 CONTACT

You can reach us via email at [[email protected]] or by mobile at  (+63) 917 329 6228/ (+63) 977 836 1559. Our team is available to assist you with any inquiries or concerns regarding your delivery experience.

AUTHENTICITY

Design Story is the exclusive dealer and distributor of brands HAY, AndTradition, Verpan, and Stellar Works in the Philippines. All products displayed on the Design Story website and showroom are certified 100% authentic and original.



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