Frequently Asked Questions

    Orders

        • Transactions placed through the Design Story website are available for purchase or for pre-order basis.
        • For pre-orders, clients may feel free to contact us directly. Contact details are available in the “Contact Us” page or at the footer section of this site.

      Delivery and Lead Time

      Due to state of the COVID-19 pandemic and developments in the established Enhanced Community Quarantine, we regret to inform our clients that delivery of pre-ordered items may go beyond the original lead time agreed upon. We would like to apologize in advance for any inconvenience this delay might cause.
      Please bear with us as we work towards providing safe and secure solutions.Thank you for your patience and understanding.
      Note: All deliveries have resumed upon the announcement of the General Community Quarantine (GCQ) and will follow our standard lead times listed below.
          • Accessories - three to five (3-5) working days upon confirmation of order and payment
          • Furniture - seven to ten (5-10) working days upon confirmation of order and payment
          • Incoming - four to six (weeks) upon confirmation of order and payment. 
          • Pre-Order/Indent Order items - two and a half to three and a half (2.5-3.5) months upon confirmation of order and payment for HAY items and three and a half to five (3.5-5) months for Stellar Works items.
            • Note: Lead time for both HAY and Stellar Works are subject to change depending on the state of the global pandemic.
          • Working days are Mondays to Saturdays.

        Deliveries Outside Metro Manila

            • For orders coming from outside Metro Manila, please contact us regarding your order and location, and we will be happy to assist you with your queries.

          Payment Methods

              • Acceptable modes of payment made through the Design Story website are through Paypal and Bank Deposit. Details for Bank Deposit payments will be sent to you via email once order has been confirmed.
              • IN STOCK ITEMS - processing of purchase and delivery of the parcel will begin upon confirmation of order and payment has been made.
              • COD - At present, payment through Cash on Delivery basis is NOT available. Please stay tuned for updates as we work towards making your customer experience better.

            Returns and Exchanges

                • Design Story has a strict No Return/No Exchange policy except for items incurring damage during transit/delivery.
                • If the delivered item is proven to have damages, please contact us immediately. We urge our clients to take full documentation of the product via photographic evidence.
                • Once the item is proven to have damages, please keep all packaging and care instructions until our team is able to pick it up. Design Story will replace damaged items with the same product purchased. If the product up for exchange happens to be out of stock, exchange for other items of the same value will be allowed. Returns will not be accepted.

                Product Authenticity

                  • Design Story is the exclusive dealer and distributor of the brands HAY, Stellar Works, and AndTradition in the Philippines.
                  • All products displayed on the Design Story website are certified 100% authentic and original.