Frequently Asked Questions

    Orders

        • Transactions placed through the Design Story website are available for purchase or for pre-order basis.
        • For pre-orders, clients may feel free to contact us directly. Contact details are available in the “Contact Us” page or at the footer section of this site.

      Delivery and Lead Time

      In-stock:

          • Delivery within three to five (3-5) working days (accessories) and seven to ten (5-10) working days (furniture) upon confirmation of order and payment within Metro Manila.

        Pre-Order:

          • [HAY] lead time is 3 to 4 months for FAST TRACK items, and 5 to 6 months for NON-FAST TRACK items.
          • [Stellar Works] lead time is 4 to 4.5 months.
          • [&Tradition] lead time ranges from 2.5 to 3.5 months to 5 to 6 months as it varies depending on product availability.
          • [Verpan] lead time is 5 to 6 months for all items.
          • Once items have arrived at Design Story warehouse, a Sales Designer will contact you regarding delivery and confirmation of payment.
          • Working days are Mondays to Saturdays.

        Deliveries Outside Metro Manila

            • For orders coming from outside Metro Manila, please contact us regarding your order and location, and we will be happy to assist you with your queries.

          Payment Methods

              • Acceptable modes of payment made through the Design Story website are through Paypal, Paymonggo and Bank Deposit. Details for Bank Deposit payments will be sent to you via email once order has been confirmed.
              • IN STOCK ITEMS - processing of purchase and delivery of the parcel will begin upon confirmation of order and payment has been made.
              • COD - At present, payment through Cash on Delivery basis is NOT available. Please stay tuned for updates as we work towards making your customer experience better.

            Return and Exchange Policy

                • Design Story has a strict No Return/No Exchange policy except for items incurring damage during transit/delivery.
                • If the delivered item is proven to have damages, please contact us immediately. We urge our clients to take full documentation of the product via photographic evidence.
                • Once the item is proven to have damages, please keep all packaging and care instructions until our team is able to pick it up. Design Story will replace damaged items with the same product purchased. If the product up for exchange happens to be out of stock, exchange for other items of the same value will be allowed. Returns will not be accepted.

                Product Authenticity

                  • Design Story is the exclusive dealer and distributor of the brands HAY, Stellar Works, and AndTradition in the Philippines.
                  • All products displayed on the Design Story website are certified 100% authentic and original.
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